Police in Baltimore removed a woman from a Southwest Airlines flight after she claimed she had a life-threatening allergy to two service animals aboard. She refused to offer up a medical certificate and according to the airline, also refused to leave the plane. The airline is apologizing for the incident.
Cell phone video shows Anila Daulatzai struggling against local law enforcement officers as they drag her off the flight. At one point she says she'll walk, but then doesn't and is forcibly removed as a number of passengers filmed the interaction
In the end, Daulatzai said she'd take the flight after all, but the airline, pointing out that she had claimed a "life-threatening allergy" could no longer allow her on the flight for liability reasons. According to Maryland Transportation Authority Police, Daulatzai was later arrested on a variety of charges including "disorderly conduct, failure to obey a reasonable and lawful order, disturbing the peace, obstructing and hindering a police officer and resisting arrest." She has since been released on her own recognizance.
For Southwest's part, they aren't taking any blame for the way things were handled. “We are disheartened by the way this situation unfolded and the Customer’s removal by local law enforcement officers,” the company said in a statement. “We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns. Southwest Airlines was built on Customer Service, and it is always our goal for all Customers to have a positive experience.”
Source: The Baltimore Sun