When Stacy Hurt was flying back to Pittsburgh recently, she caught an earlier flight and was separated from her luggage. After maintenance issues, her bag’s flight was cancelled, leaving it stuck in Nashville. She started to panic because inside her suitcase was her medication she takes to cope with the side effects of stage-four colon cancer and a rosary she brings to chemo appointments, which she had the following morning.
So when Hurt explained all this to Southwest Airlines employee Sarah at Pittsburgh International Airport, she got emotional. Sarah assured her she would have a courier deliver the bag as soon as it arrived. Unfortunately, the luggage showed up after the courier went home.
Instead Sarah personally drove the suitcase to Hurt’s home at three in the morning. She left it with a note that reads: “Sorry for the delay getting your bag back to you. Myself and my Southwest family are thinking of you and wishing all the best. Kick that cancer’s BUTT! With LUV, Sarah from PIT.”
Hurt was so touched, she shared the story on Facebook. “This is an example that there are really good people in the world who care and go above and beyond,” she posted. “This woman has restored my faith in humanity.”